FAQ rm98 –
All the Answers You Need

Registering for an rm98 account is free and straightforward. Head to the Register, fill in your full name, Malaysian phone number, email, and password. Verify your phone number via OTP SMS and your account will be active in under 2 minutes. You must be 18 years of age or older to register.

No. rm98 allows one account per person only. Holding multiple accounts is a serious violation of rm98's Terms & Conditions and may result in the closure of all related accounts and forfeiture of any winnings balance without prior notice.

Go to page Log In and click "Forgot password?". Enter your registered phone number or email address. A password reset OTP will be sent to your phone. Follow the instructions to set a new password. If you continue to experience issues, contact rm98 support via Live Chat.

You must be at least 18 years of age at the time of registration. rm98 enforces strict age verification, including MyKad checks as part of the KYC process. rm98 has a zero-tolerance policy toward underage gambling.

Yes, you can update your phone number and email through Account Settings. The change process requires identity verification via OTP sent to your old number. For more complex changes, please contact rm98 support with proof of identity (MyKad) to avoid any security complications.

To permanently close your account, contact the rm98 support team via Live Chat or email. support@rm98.link. Please ensure you have withdrawn all eligible balances before submitting a closure request. The closure process takes 3–5 business days. Alternatively, you can activate Self-Exclusion via the Responsible Gaming.

KYC (Know Your Customer) verification is an industry-standard procedure carried out to confirm member identities, prevent fraud and money laundering, and ensure legal compliance. Accepted documents include the Malaysian MyKad. Your information is stored securely and is never shared with third parties.

rm98 supports all major Malaysian payment methods:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect)
• Online Banking: All major Malaysian banks that support FPX

All transactions in Malaysian Ringgit (MYR) only.

The minimum deposit at rm98 is just RM10 only, across all available payment methods. This makes rm98 a great starting point for new Malaysian members with no need for a large financial commitment upfront.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically credited within under 60 seconds. Deposits via FPX (online banking) take 1–5 minutes depending on your bank's system. If your deposit has not been credited after 30 minutes, contact rm98 support with proof of transaction.

Don't panic. Funds that were deducted but failed to deposit are usually returned automatically to your e-wallet or bank account within 1–3 business days. Contact the rm98 support team immediately via Live Chat and include a screenshot of your payment proof, the transaction reference number, and the date and time of the transaction.

The maximum deposit limit depends on your chosen payment method and your account verification level. For specific limit details, check the Deposit section in your account or contact rm98 support. You can also set your own deposit limit via the Responsible Gaming feature on the Responsible Gaming.

rm98 does not charge any fees for deposits. However, some banks or e-wallet providers may charge a small fee on their end. Check with your payment service provider if you are unsure about any applicable charges.

No. rm98 does not allow third-party deposits. The name on your payment method must match the name on your rm98 account. Deposits from third parties will be declined and returned. This is an important security policy to protect all members from fraud.

Log in to your rm98 account, go to the "Withdrawal" or "Wallet" section, select your preferred withdrawal method (DuitNow, bank transfer, or e-wallet), enter the amount you wish to withdraw, and confirm the request. Make sure your bank account name matches your rm98 account name to avoid any delays.

rm98 withdrawals are processed within 15–30 minutes for standard requests. Withdrawals exceeding RM5,000 may require additional verification and can take up to 24 hours. Withdrawals on weekends and public holidays may take longer depending on bank processing times.

The minimum withdrawal amount at rm98 is RM50. Make sure your account balance is sufficient and that all bonus wagering requirements (if any) have been met before submitting a withdrawal request.

Withdrawals may be declined for several reasons:

• KYC verification is incomplete or documents have not been submitted
• Bonus wagering requirements have not been met
• Bank account name does not match rm98 account name
• Unusual activity has been detected and a security review is required

Contact rm98 support with the error code displayed for further clarification.

rm98 does not charge withdrawal fees for amounts that meet the minimum threshold. Your first withdrawal each day is free. For additional withdrawals on the same day, a small fee may apply depending on your chosen method. Check the Withdrawal section in your account for the latest fee information.

There is no limit on the number of daily withdrawals for fully verified accounts. However, the total daily withdrawal amount may vary depending on your account level. VIP members enjoy higher daily withdrawal limits. Contact rm98 support for details specific to your account.

New rm98 members are eligible for an exclusive welcome bonus package up to RM588 which includes a first deposit bonus, free spins on selected slots, and weekly cashback. These bonuses are activated automatically once your first deposit meets the minimum requirement. Check the Promotions for the latest information.

Every rm98 bonus carries its own wagering requirements, typically expressed as a multiplier (e.g. 10x). This means that if you receive a RM100 bonus with a 10x wagering requirement, you must place a total of RM1,000 in bets before the bonus balance can be withdrawn. Full wagering requirements for each bonus are clearly stated in the relevant bonus Terms & Conditions.

rm98 bonus validity periods vary by bonus type. The welcome bonus is typically valid for 30 days, while daily or weekly promotional bonuses have shorter windows. Wagering requirements must be fulfilled within the validity period. Any expired bonuses will be automatically removed from your account.

rm98 offers weekly cashback to active members based on their net losses for that week. Cashback is credited every Monday and can be used immediately for gameplay. The cashback percentage depends on your membership tier, with VIP members enjoying higher rates.

Share your unique referral code with a friend. Once your friend registers using that code and makes their first deposit, both of you will receive a referral bonus. There is no cap on how many friends you can refer. Check the Referral section in your rm98 account to get your unique code.

Make sure you have met all bonus eligibility requirements (minimum deposit, registration period, etc.). If you believe you qualify but the bonus has not been credited after 1 hour, contact rm98 support via Live Chat with proof of deposit and details of the promotion you claimed. Our team will review it within 24 hours.

rm98 offers an extensive game library:

• Slots: Over 3,000 slots from leading providers
• Live Casino: Baccarat, blackjack, roulette, Dragon Tiger with real dealers
• Sports Betting: Malaysia Super League, EPL, La Liga, La Liga, badminton
• E-Sports: Mobile Legends, Dota 2, CS2, and more
• Virtual Sports: 24/7 betting on virtual sports
• Lottery: 4D and various Malaysian lottery formats

Yes! rm98 offers a comprehensive betting market for Malaysia Super League, EPL, La Liga, Bundesliga, Serie A, and all the major football leagues worldwide. You can place bets before a match or in real time via in-play betting for maximum excitement.

Page E-Sports rm98 offers betting on Mobile Legends: Bang Bang (MLBB), Dota 2, Counter-Strike 2 (CS2), VALORANT, League of Legends, and a wide range of other top esports titles. Markets are updated live in line with each match's results.

Yes! The Badminton rm98 offers betting markets for international badminton tournaments including the BWF World Championships, All England, Malaysia Open, Olympics, Thomas Cup, and Uber Cup. Cheer on Malaysia's finest while enjoying the thrill of live betting.

The rm98 platform is fully optimised for use via Android and iOS smartphone browsers. No app download required — simply open your mobile browser and visit rm98.link. The experience is just as smooth and responsive as a native app.

Go to page Lottery at rm98, select your preferred lottery format, pick your numbers or use the Quick Pick function, set your stake amount, and confirm your ticket. Results are drawn according to a set schedule. Winnings are automatically credited to your rm98 account.

Page Blackjack rm98 offers a variety of blackjack variants including Classic Blackjack, European Blackjack, Blackjack Surrender, and live Infinite Blackjack with real dealers. Basic strategy guides are also available to help you play with greater confidence.

Virtual Sports is a computer-generated sports simulation that operates 24 hours a day, 7 days a week. Unlike real sports that depend on match schedules, virtual sports are always available to bet on at any time. Sports types include virtual football, horse racing, greyhound racing, and more.

rm98 uses 256-bit SSL encryption to protect all data and transactions — the same technology used by online banking in Malaysia. The platform has over 850,000 registered members and a consistent payment track record. Members' personal data is protected in accordance with rm98's Privacy Policy and is never shared with third parties without your consent.

Go to Account Settings, select "Security", and enable the 2FA feature. You can authenticate via OTP SMS sent to your registered phone number. Once activated, any login from a new device will require additional verification, keeping your account secure even if your password is compromised.

Contact rm98 support immediately via Live Chat or email support@rm98.link. Our security team will temporarily freeze your account and conduct an investigation. Change your password immediately if you are still able to log in. Enable 2FA once the situation is resolved for added security.

rm98 keeps your personal data secure using encryption and strict access controls. Your data is only used for the purposes stated in the Privacy Policy rm98 — including identity verification, transaction processing, and service improvements. rm98 does not sell or rent your data to third parties.

rm98 provides a range of free self-control tools through its Responsible Gaming:

• Deposit Limit: Set daily/weekly/monthly limits
• Session Time Limit: Limit your playing time per session
• Cooling-Off: Mandatory break of 1–30 days
• Self-Exclusion: Account closure from 3 months to permanent

rm98 works best on Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (latest version). For the best experience, ensure your browser is updated to the latest version and that JavaScript is enabled. Avoid using outdated browsers or private/incognito mode, as these may affect certain features.

Try the following steps:

• Check your internet connection — use a stable WiFi or mobile data connection
• Clear your browser cache and cookies
• Close any unused tabs or applications
• Try a different browser
• Refresh the page (Ctrl+F5 or Cmd+Shift+R)

If the issue persists, contact rm98 support with your device details, browser information, and a description of the problem.

rm98 has a clear disconnection policy. If you lose connection during a slots game, the outcome of the round in progress will be saved and credited once you log back in. For Live Casino, the outcome follows the specific table rules in effect. If you notice an incorrect balance, contact rm98 support with the relevant game session details.