Rm98 believes that betting should remain purely a form of entertainment. Our Responsible Gambling programme provides the tools, guidance, and support you need to ensure your gaming experience stays fun, in control, and free from impact on your daily life.
Six pillars of our programme that ensure every member plays in a safe and controlled environment
Set daily, weekly, or monthly deposit limits based on what you can afford. You can also set a session time limit to ensure that betting does not interfere with your daily routine.
Activate a break period ranging from 24 hours to 30 days. During this time, your account will be temporarily suspended and you will be unable to log in, giving you the space to step back and recharge.
Choose to exclude yourself from the rm98 platform for 3 months, 6 months, 1 year, or permanently. This decision takes effect immediately and cannot be reversed during the selected period.
Rm98 enforces strict age verification through phone number checks, email verification, and a KYC (MyKad) process to ensure the platform is only accessible to individuals aged 18 and above.
Monitor your betting history, deposits, and withdrawals through comprehensive account activity reports. Awareness of your own playing patterns is the first step towards responsible gaming.
The rm98 support team is trained to assist members who may be showing signs of problem gambling. All conversations are confidential and completely non-judgemental.
For rm98, responsible gaming is more than a slogan or a licensing requirement. It is a core value that shapes how we design our platform, train our staff, and engage with every member. We recognise that behind every account is a real person — with a real life, family responsibilities, and finances that matter.
Online betting, when done responsibly, is an enjoyable and exciting form of entertainment — not unlike watching a Malaysia Super League or EPL match with friends. Problems arise when the entertainment starts controlling you, rather than the other way around.
Research shows that the majority of people with a gambling problem are unaware they have one until the situation has become serious. For this reason, rm98 takes a proactive approach — providing tools and information before problems arise, not after.
Responsible gaming means making conscious, informed decisions about your betting activity. This includes:
One point rm98 wants to make absolutely clear: gambling should never be treated as a source of steady income or a way to resolve financial difficulties. If you find yourself betting to pay bills, clear debts, or supplement your monthly income, these are serious warning signs that need to be addressed immediately.
Picture yourself watching JDT take on Selangor FC in the Super League. You place a small bet to make the viewing experience more exciting. That is responsible entertainment. But when you start wagering more than you can afford in an attempt to "break even" after a loss, that is the moment to stop and reconsider.
Rm98 understands that recognising a gambling problem in yourself is never easy. Here are some warning signs to watch out for:
Click on any statement you have experienced. This is not an official test — just an initial guide for self-awareness.
I have bet more than I originally planned to spend.
I have tried to recover lost money by betting more.
A family member or friend has expressed concern about my betting habits.
I have lied about how much time or money I have spent on betting.
I have gambled using money set aside for essentials such as rent or food.
I feel anxious or irritable when I am unable to bet.
Betting increasingly larger amounts to achieve the same level of excitement as before.
Feeling uneasy or irritable when trying to cut down or stop betting.
Constantly thinking about betting — dwelling on past wins or planning future bets.
Using gambling as an escape from problems or negative emotions such as depression or anxiety.
Frequently returning to chase losses after a losing session.
Lying to family members, friends, or employers about your gambling activity.
Engaging in unethical behaviour such as stealing or taking on debt to fund gambling.
Personal relationships, career, or studies have been negatively affected by gambling activity.
Using bill money, rent, or funds meant for basic necessities to place bets.
Borrowing from multiple parties to manage financial difficulties caused by gambling.
Feeling guilty or regretful after betting, yet returning to do it again shortly after.
Being unable to stop despite repeated intentions to do so.
If you recognise yourself in 3 or more of the signs above, we encourage you to use rm98's self-control tools or reach out to our support team confidentially for a chat. There is no judgement here — only support.
All these tools are available free of charge in your account settings and can be activated at any time without needing to give us any reason.
Simple steps to activate any rm98 self-exclusion tool within your account
Access the rm98 platform through your browser and log in using your phone number and password. Make sure you are on the legitimate account page.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gambling" from the dropdown menu that appears.
Choose from the available self-control tools: Deposit Limit, Session Time Limit, Cooling-Off Period, or Self-Exclusion. Read the description of each tool carefully.
Enter your chosen limit or select the appropriate duration. For deposit limits, enter the amount in RM. For cooling-off or self-exclusion, select a duration from the provided list.
Confirm your selection via two-step verification (an OTP code sent to your phone number) and the tool will take effect immediately. You will receive a confirmation by email.
If you have difficulty using any of these tools or need immediate assistance, contact the rm98 support team via 24/7 Live Chat. We will help you activate the necessary controls right away.
In addition to the self-control tools provided by rm98, here are some practical tips to help you maintain healthy and enjoyable gaming habits. These tips have been compiled based on feedback from rm98 members themselves and insights from responsible gaming experts.
Treat the money you set aside for betting the same way you would any other entertainment expense — like catching a movie, buying your favourite team's jersey, or a special dinner out. Fix a specific amount in RM at the start of each month and stick to it without exception. For example, if your monthly entertainment budget is RM300 and you have already spent RM200 on a trip, then only RM100 remains available for betting that month.
This is one of the most important pieces of advice. Never place bets when you are feeling stressed, sad, angry, or after consuming alcohol. In an emotionally unstable state, we tend to make poor decisions and take on far greater risks than usual. Wait until you are calm and clear-headed before opening the rm98 app.
When you start a gaming session, think of the money you deposit as the cost of an entertaining experience — much like buying a movie or concert ticket. If you win, treat it as a fun bonus. This mindset will make you far more resilient against the urge to "chase losses," which is one of the leading causes of problem gambling.
Keep online betting as just one small part of your leisure activities. Make time for sports, quality moments with family, watching Datuk Lee Chong Wei's badminton matches or the Malaysian national team, or whatever else you enjoy. A balanced lifestyle is your best defence against any form of addiction.
Register for free and access all our self-exclusion tools from day one. The safety and wellbeing of our members is a commitment rm98 has always stood by.